Terms & Conditions

1. About these terms

These terms form the agreement between you and Philippa Cooper Educational Consultancy when you purchase a Parent Concern Snapshot. By completing checkout you confirm that you have read them and that you have parental responsibility for the child you are asking about.

2. What you receive

A Parent Concern Snapshot is a written professional document prepared personally by Philippa Cooper from the information you provide. It sets out what can be understood about your child at this point in time: their strengths, the patterns behind what you have noticed, questions worth exploring, and sensible next steps.

• One written Snapshot, available to read online, download and print from your private area.
• A 20-day Reflection Window after delivery, during which you may send one structured follow-up.
• A permanent record of the Snapshot in your private area for as long as your record is held.

3. What it is not

A Snapshot is an educational opinion, not a clinical or diagnostic assessment. It does not diagnose any condition, it is not an assessment of special educational needs, it is not medical, psychological, legal or therapeutic advice, and it cannot replace a statutory assessment or a report from a registered clinician. It does not guarantee any particular outcome at school or with a local authority.

4. What I need from you

The quality of a Snapshot depends entirely on the accuracy of what you tell me. You agree that the information you provide is honest and given in good faith, that you have the right to share any documents you upload, and that you will not include information about other children or families beyond what is necessary.

5. Price, payment and delivery

The price is shown before you pay and includes VAT where it applies. Payment is taken in full at checkout by my payment provider; I never see your card details. Your Snapshot is normally written and professionally reviewed within five working days of receiving your completed questionnaire. If I need longer, or need something further from you, I will tell you.

6. Cancellation and refunds

You have the right to cancel within 14 days of purchase. Because a Snapshot is written personally for your family, by asking me to begin you agree that I may start work within that period; if I have already begun, a fair deduction may be made for work done, and once the Snapshot has been delivered the right to cancel no longer applies.

If you have not yet submitted your questionnaire, tell me and I will refund you in full. If something has genuinely gone wrong with your Snapshot, tell me and I will put it right or refund you.

7. Your account and your copy

Access to your Snapshot is through your own account. Please keep your sign-in details to yourself. Your Snapshot is written for your family: you may share it with your child's school or with professionals supporting your child, but it may not be published, resold or reproduced for commercial use.

8. Safeguarding

As an education professional I have a duty to act if something you tell me suggests a child may be at risk of significant harm. In that situation I may have to share information with the appropriate authority, and I will tell you unless doing so would place the child at greater risk.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise my liability to you is limited to the amount you paid for your Snapshot, and I am not liable for decisions taken by schools, local authorities or other third parties.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Questions about them are welcome at hello@philippacooper.co.uk. Last updated 1 August 2026.